Frequently Asked Questions (FAQs)
1. What is Our Rainbow Hearts? Our Rainbow Hearts is a jewellery brand dedicated to the LGBTQ+ community, offering beautifully crafted rings designed to symbolize love, courage, and pride. Our pieces serve as a beacon of inclusivity and a means for individuals to signal their queer availability and connect with like-minded souls.
2. What materials are used in Our Rainbow Hearts jewellery? We use high-quality, eco-friendly materials in all our jewellery. Our rings are made from recycled sterling silver, adorned with natural stones, and feature rhodium plating for durability and shine. Our commitment to sustainability extends to our packaging, which is fully recyclable.
3. How do I know which ring size to order? Our rings are designed with adjustability in mind to ensure a comfortable fit for everyone. You can refer to our ring size guide available on the product page for more information. If you have any specific sizing concerns, feel free to contact us.
4. How does Our Rainbow Hearts support the LGBTQ+ community? Beyond creating symbolic jewellery, Our Rainbow Hearts is committed to building a supportive and inclusive community. A portion of our profits is donated to LGBTQ+ charities and organizations. We also host and participate in events that celebrate and support the LGBTQ+ community.
5. Can I wear Our Rainbow Hearts jewellery every day? Absolutely! Our rings are designed for everyday wear. The high-quality materials and rhodium plating ensure durability, tarnish resistance, and hypoallergenic properties, making them suitable for continuous wear.
6. How do I care for my Our Rainbow Hearts jewellery? To keep your jewellery looking its best, we recommend removing it during heavy physical activities, exposure to harsh chemicals, and swimming. Gently clean your jewellery with a soft cloth and store it in a dry place when not in use. For detailed care instructions, please visit our Jewellery Care page.
7. What is your return and exchange policy? We stand behind the quality of our jewellery and want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer returns and exchanges within 30 days of receipt, provided the items are in their original condition. Please refer to our Returns & Exchanges page for full details.
8. How long does shipping take? We aim to dispatch all orders within 1-2 business days. Shipping times vary based on your location and selected shipping method. For more information on shipping times and costs, please visit our Shipping Information page.
9. How can I get involved or contribute to the Our Rainbow Hearts community? We love when our customers become part of our growing community! You can get involved by following us on social media, sharing your Our Rainbow Hearts story with the hashtag #QueerlyAvailable, or attending our events. If you have ideas for collaboration or community projects, please reach out to us!
10. Who can I contact for further questions? If you have any more questions or need assistance, please don't hesitate to contact us at hello@ourrainbowhearts.com. Our team is here to help and will respond to your inquiry as soon as possible.
11.Who do I contact for collaboration opportunities?
We're always excited about potential collaborations and partnerships that align with our values and mission. If you're interested in collaborating with Our Rainbow Hearts, whether for events, promotions, or any other creative ventures, please reach out to us directly. You can contact Michelle, the founder, at hello@ourrainbowhearts.com with your proposal, ideas, or any questions you might have. We look forward to exploring how we can work together to spread love and positivity within the community!
12. What do the symbols on Our Rainbow Hearts rings represent?